Account & Data Deletion

1. Request deletion from inside the app

The in-app route runs through our support desk, so the request is raised from an account we already know is yours — nothing else has to be verified.

1. Open the HeStylz app and make sure you are signed in.
2. Go to the Profile tab in the bottom navigation.
3. Tap Help & Support.
4. Start a new ticket with the subject “Delete my account”.
5. In the message, confirm that you want your account and its data permanently deleted. You do not need to give a reason.
6. Send it. You can follow the ticket in the same screen — the reply arrives in that thread and as a push notification.

We acknowledge the ticket within 2 working days, deactivate the account as soon as it is confirmed, and complete the deletion within 30 days (see section 6).

2. Request deletion by email

If you have already uninstalled the app, cannot sign in, or would rather not use the support desk, email us instead.

• Email: gmb.hestylz@gmail.com
• Subject line: Account deletion request
• Send it from the email address registered on your HeStylz account, and include the mobile number on the account if you have one.

We acknowledge the request within 2 working days and complete it within 30 days of verifying who you are.

3. What we need from you

We verify every deletion request before executing it. Without verification, anyone who knew your email address could erase your account — so this step is not optional.

• The email address or mobile number registered on the account.
• Confirmation of a one-time code we send to that address or number.
• If the account was created with Google Sign-In, the request must come from that same Google account's email address.

We will never ask you for your password, card details, UPI PIN or an OTP from your bank. Nobody from HeStylz has a legitimate reason to request those.

4. What is deleted

On completion, the following are permanently erased from our production systems:

• Your profile — name, email address, mobile number, Google account link, profile photo, gender and date of birth.
• Sign-in credentials and sessions — every active session token, on every device.
• Saved addresses — your entire address book.
• Cart and wishlist — everything saved for later.
• Registered devices and push tokens — you stop receiving notifications immediately.
• Reviews and ratings — deleted, or detached from your identity and shown anonymously where the rating forms part of a product's aggregate score.
• Live-stream chat messages — removed from the stream archive.
• Support tickets and their attachments — closed and purged, subject to the retention note below.
• Wallet balance, coupons and gift-card credit — forfeited on deletion and not recoverable or transferable.
• Vendor or influencer applications — any pending application you have submitted, unless it has already been approved and carries settlement obligations.

5. What is retained, and why

A small amount of data survives deletion because the law requires it, or because erasing it would defeat a legitimate protection. None of it is used to contact you or to market to you.

6. Timeline

1. Immediately — your account is deactivated, you are signed out everywhere, notifications stop, and you can no longer sign in or place an order.
2. Within 7 days — a grace period, in case the request was a mistake. Write to gmb.hestylz@gmail.com within this window to cancel it.
3. Within 30 days — deletion is executed across production systems. You receive a confirmation email when it is done.
4. Within 90 days — residual copies age out of encrypted backups.

7. Before you delete

• Open orders. If you have an order that has not yet been delivered, let it complete or cancel it first — see the cancellation and refunds policy. A refund on a deleted account has to be arranged manually through support, which is slower.
• Pending returns or refunds. Wait for these to be paid out. Once the account is gone, we can no longer match the refund to you automatically.
• Wallet balance, coupons and gift cards. These are forfeited. Spend or transfer them before you delete.
• Invoices you want to keep. Download them from Orders → order → Download invoice while you still have access.
• Vendor or influencer accounts. If you sell or earn on the platform, settle outstanding payouts before requesting deletion.

Uninstalling the app does not delete your account. It only removes the app from that device; your account and data remain until you actually request deletion.

8. Deleting only some of your data

You do not have to delete the whole account to remove specific things. Without closing your account you can:

• Remove a saved address — Profile → Addresses → delete the entry.
• Delete a review you posted — Profile → My Reviews → delete it.
• Clear your wishlist or cart — remove the items directly.
• Sign a device out — Profile → Signed-in devices → sign that device out. It stops receiving notifications immediately.
• Turn off marketing notifications — in app settings, or in Android Settings → Apps → HeStylz → Notifications.
• Remove your profile photo, gender or date of birth — Profile → the edit (pencil) icon beside your name.

For anything else, email gmb.hestylz@gmail.com with what you want removed.

9. Common questions

Does it cost anything?

No. Deleting your account is free.

Can I sign up again later?

Yes. You can create a new account with the same email address or mobile number after deletion. It starts empty — no order history, no wallet balance, no saved addresses.

Can I get my data back after deletion?

No. After the 7-day grace period the data is unrecoverable. If you want a copy, request it before deleting: email gmb.hestylz@gmail.com and we will send you an export.

Will my reviews disappear from product pages?

Your name and profile photo are removed from them. Where a rating already forms part of a product's aggregate score, the score is not retroactively recalculated, but the review is no longer attributed to you.

What if I only used Google Sign-In?

Deleting your HeStylz account removes the link to your Google account and the profile data we received from it. It does not affect your Google account itself.

What if my account was blocked?

You can still request deletion, and we will honour it. Fraud and abuse records identified in section 5 are retained so that a blocked account cannot simply be recreated.

Nobody has replied to my request. What now?

Escalate to our grievance officer at gmb.hestylz@gmail.com. Contact details are on the contact page.