Contact & Grievances
One mailbox handles everything — support, privacy requests, account deletion and grievances. For anything about a specific order, a support ticket in the app (Profile → Help & Support) is faster, because it arrives already linked to your account and order history.
Write to us
gmb.hestylz@gmail.comReplies within 2 working days. Grievances are acknowledged within 24 hours and resolved within 15 days.
Include these, and we can answer in one reply
- • The email address registered on your account.
- • Your order number, if it is about an order.
- • What went wrong, and what outcome you are looking for.
- • Photographs, if the item arrived damaged or wrong.
What you can write about
Orders & deliveries
Where an order is, a delayed or failed delivery, a wrong or damaged item.
Returns & refunds
Raising a return, disputing a rejected one, or chasing a refund that has not arrived.
Account & privacy
Access to or correction of your personal data, and any question about the Privacy Policy.
Account deletion
Requests to delete your account and the data attached to it.
Content reports
Reporting a review, a live stream or a chat message, and takedown requests.
Grievances
Complaints and anything a support reply did not resolve to your satisfaction.
Registered details
Registered office
HeStylz Retail Private Limited<Street address><City>, <State> <PIN>IndiaSupport hours
Monday to Saturday, 10:00 – 19:00 IST
Closed on public holidays.
Phone: +91 <phone number>
Grievance officer
Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Consumer Protection (E-Commerce) Rules, 2020.
<Grievance Officer name>
Grievance Officer, HeStylz Retail Private Limited
Please mark your email “Grievance” in the subject line, and include the original ticket reference if you have one.
How to escalate
- 01
Support ticket
Profile → Help & Support in the app, or email us. Most issues are resolved here.
- 02
Grievance officer
If the reply does not resolve it, email again with "Grievance" in the subject line and the original ticket reference.
- 03
Consumer forum
If you remain dissatisfied, you may approach the National Consumer Helpline (1915), the e-Daakhil portal, or the consumer commission with jurisdiction over you.
A note on safety
HeStylz will never ask you for your password, card number, CVV, UPI PIN or a bank OTP — not by email, not by phone, not in a support ticket. If someone claiming to be from HeStylz asks for any of those, they are not from HeStylz. Report it to gmb.hestylz@gmail.com.