1. Where we deliver
HeStylz delivers across India, to PIN codes covered by our logistics partners. Enter your PIN code on a product page or at checkout to confirm serviceability and see the estimated delivery date for that address before you pay.
- We do not currently ship internationally.
- Some remote and restricted PIN codes are not serviceable, or are serviceable only for prepaid orders.
- Cash on delivery is available only on eligible PIN codes and within the order-value limits shown at checkout.
- We cannot deliver to PO boxes. A street address with a reachable phone number is required.
2. Delivery timelines
Most orders are delivered in 3–7 working days from dispatch. The estimate shown at checkout is specific to your PIN code and the vendor dispatching the item, and is the one to go by.
| Destination | Typical delivery |
|---|---|
| Metro cities | 2–4 working days |
| Other cities and towns | 3–6 working days |
| Remote and rural areas | 5–10 working days |
Estimates, not guarantees
Delivery estimates are working-day estimates and exclude Sundays and public holidays. Weather, strikes, regional restrictions and courier backlogs during sale periods and festivals can extend them.
3. Delivery charges
- Any delivery charge is calculated at checkout and shown in the order summary before you pay. There are no charges added afterwards.
- Orders above the free-delivery threshold displayed at checkout ship free.
- A cash-on-delivery handling fee may apply, and is shown separately when you select that payment method.
- Delivery charges are refunded when an order is cancelled before dispatch, or when a return is approved on grounds of a defective, damaged, wrong or misdescribed item. They are not refunded on a change-of-mind return.
4. Processing & dispatch
- Pending — your order is placed. For online payments, it stays here until the payment is confirmed.
- Confirmed — payment is confirmed (or cash on delivery is accepted) and the vendor begins packing. Orders are normally packed within 24–48 hours, excluding Sundays and holidays.
- Shipped — the parcel has been handed to the courier and is on its way.
- Delivered — the parcel has reached you. Your invoice is generated at this point and can be downloaded from Profile → My Orders.
You can cancel yourself at the Pending and Confirmed stages. See the Cancellation, Returns & Refunds Policy.
5. Tracking your order
Every status change is pushed to your device as a notification, and the current status is always visible in Profile → My Orders. Where the courier provides one, a tracking reference is shown on the order once it ships.
If notifications are switched off, you will still see the status in the app — you just will not be alerted. You can re-enable them in Android Settings → Apps → HeStylz → Notifications.
6. Delivery attempts
- Couriers normally make up to three attempts before returning a parcel to the vendor.
- The courier will usually call the number on the order before delivering. Keep that number reachable — an unreachable number is the single most common cause of a failed delivery.
- For cash-on-delivery orders, keep the exact amount ready. Couriers may not be able to give change.
- If nobody is available, the courier may leave a notice or attempt again the next working day.
7. Receiving your parcel
- Inspect the outer packaging before accepting. If it is torn, opened, resealed or visibly damaged, refuse the delivery and tell us — this is far easier to resolve than a claim raised afterwards.
- Where an open-box or verified delivery is offered, check the contents in front of the courier.
- If someone else accepts the parcel at your address on your behalf, delivery is treated as complete.
- Keep the packaging until you are sure you are keeping the item — it is needed for a return pickup.
8. Split deliveries
HeStylz is a marketplace, and an order containing items from more than one vendor is dispatched by each vendor separately. Those parcels arrive at different times, each with its own status on the order. You are not charged extra for a split delivery.
9. Delays
If a delivery runs materially past its estimate, we will tell you what is happening and give you a revised date. If a substantially delayed order is no longer of use to you and it has not yet been delivered, you can raise a support ticket and we will cancel it and refund you in full.
Delays outside our reasonable control include:
- weather events, natural disasters and regional restrictions;
- strikes, civil disruption and transport shutdowns;
- an incorrect or incomplete address, or an unreachable phone number;
- courier backlogs during festival and sale periods.
10. Undelivered & returned parcels
If every delivery attempt fails, the parcel is returned to the vendor. Once it is received back:
- Prepaid orders — the order is cancelled and you are refunded, less any delivery charge already incurred where the failure was caused by an incorrect address or an unreachable phone number.
- Cash-on-delivery orders — nothing was charged, so there is nothing to refund. Repeatedly refusing cash-on-delivery parcels may result in the payment method being withdrawn from your account.
11. Delivery help
For anything about a specific delivery, raise a ticket at Profile → Help & Support with your order number, or email gmb.hestylz@gmail.com. Our support hours are Monday to Saturday, 10:00 – 19:00 IST.