Terms of Use

1. Acceptance of these terms

By downloading, installing, browsing or using the HeStylz app or website (together, the Platform), you agree to these Terms of Use and to our Privacy Policy, Cancellation, Returns & Refunds Policy, Shipping & Delivery Policy and Community Guidelines, each of which is incorporated here by reference.

If you do not agree with any part of these terms, do not use the Platform.

2. Eligibility

• You must be at least 18 years old and legally capable of entering a contract.
• If you use the Platform on behalf of a business, you confirm you are authorised to bind that business to these terms.
• The Platform is offered for delivery within India. We do not accept orders for delivery outside the serviceable areas listed in the Shipping & Delivery Policy.

3. Your account

• You sign in with a one-time code sent to your email or mobile number, or with Google Sign-In. Keep access to that email, number or Google account secure — anyone who controls it can access your account.
• You are responsible for everything done through your account. Tell us immediately at gmb.hestylz@gmail.com if you suspect unauthorised use.
• The information you give us — name, delivery address, phone number — must be accurate and kept up to date. Failed deliveries caused by wrong details are not our responsibility.
• One person may hold one account. Creating multiple accounts to abuse coupons, referral credit or return policies is grounds for suspension.
• You may delete your account at any time — see Account & Data Deletion.

4. HeStylz is a marketplace

We onboard and verify vendors before they can list, moderate the listings that appear, and mediate disputes between you and a vendor — including deciding return requests where the two of you disagree. We do not, however, manufacture the products, and we do not warrant a vendor's goods beyond what the law requires and what our own policies promise.

5. Listings, pricing & availability

• Product images, colours and descriptions are indicative. Screen calibration and photography can make colours look different from the physical item.
• All prices are in Indian Rupees and, unless stated otherwise, inclusive of applicable taxes. Delivery charges, where they apply, are shown at checkout before you pay.
• Prices and availability change. The price that applies is the one displayed at the moment your order is confirmed.
• Stock is limited and reserved only when your order is placed. An item in your cart or wishlist is not reserved.
• If a listing contains an obvious pricing or description error, we may cancel the affected order and refund you in full. We will tell you when this happens.

6. Placing an order

Your order is an offer to buy. It becomes a binding contract only when we confirm it — the point at which the order moves to Confirmed and you receive a confirmation notification.

We may decline or cancel an order where:

• the item is out of stock or the listing was in error;
• we cannot deliver to the address or PIN code given;
• payment fails, is reversed, or is flagged as fraudulent;
• the order appears to be for resale, or the quantity is abnormal for personal use;
• the account shows a pattern of abuse — repeated refusal of cash-on- delivery parcels, coupon manipulation, or serial unjustified returns.

If we cancel a paid order, you are refunded in full.

7. Payments

• Online payment — UPI, cards, netbanking and wallets, processed by a certified payment gateway. Your payment credentials are handled entirely by the gateway and are never stored by us.
• Cash on delivery — available on eligible orders and PIN codes, and subject to order-value limits shown at checkout.
• An online order that is not paid within the checkout window is automatically cancelled and the reserved stock released.
• Repeatedly refusing cash-on-delivery parcels may result in the method being withdrawn from your account.
• A tax invoice is generated when your order is delivered and can be downloaded from Profile → My Orders.

8. Delivery

Delivery timelines shown on a product page or at checkout are estimates, not guarantees. Full details — serviceable areas, charges, delivery attempts and what happens to an undelivered parcel — are in the Shipping & Delivery Policy.

Risk in the goods passes to you on delivery. Where a parcel is delivered to someone else at your address at your instruction, delivery is treated as complete.

9. Cancellations & returns

You may cancel an order yourself while it is still Pending or Confirmed — that is, at any time before it is dispatched. Once shipped, an order can no longer be cancelled and must be handled as a return.

Eligible items can be returned within 7 days of delivery. Grounds, exclusions, the evidence we ask for and refund timelines are set out in the Cancellation, Returns & Refunds Policy.

10. Wallet, coupons & gift cards

• Wallet balance, promotional credit and coupons are promotional benefits. They carry no cash value, cannot be withdrawn or transferred, and expire as stated at the time of issue.
• Coupons are single-use unless stated otherwise, may carry a minimum order value, and may be restricted to certain products, vendors or accounts.
• Where an order paid partly with promotional credit is cancelled or returned, the credit portion is returned as credit and the money portion as money.
• We may withdraw a coupon, reverse credit or close an account where a benefit has been obtained through duplicate accounts, automation or any other manipulation.
• Unused wallet balance and gift-card credit are forfeited if you delete your account.

11. Content you post

Reviews, ratings, photographs, live-stream chat messages and anything else you post are your content. You keep ownership of it. By posting, you grant HeStylz a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and distribute it on the Platform and in HeStylz marketing, for as long as you keep it posted.

You confirm that anything you post:

• is yours to post, and does not infringe anyone else's rights;
• is honest — a review must reflect your genuine experience of a product you actually bought;
• is not unlawful, obscene, hateful, harassing, misleading or an invasion of someone's privacy.

We may remove content that breaks these terms or our Community Guidelines, and act against the account that posted it.

12. Live streams

If you host a live stream on HeStylz, you are responsible for everything shown and said in it. You must hold the rights to any music, footage or branding you use, must not show anyone who has not consented to appear, and must comply with the Community Guidelines.

We may end a broadcast, remove its recording, and suspend the host at any time. Viewers can report a stream or a chat message from within the stream, and reports are reviewed by our moderation team.

13. Prohibited conduct

You must not:

• use the Platform for anything unlawful, or to defraud us, a vendor or another user;
• scrape, crawl, mirror or bulk-extract listings, prices, images or reviews;
• reverse engineer, decompile or tamper with the app, or use a modified client;
• probe, load-test or interfere with our infrastructure, or attempt to gain access to accounts or data that are not yours;
• impersonate another person, a vendor or HeStylz staff;
• post fake reviews, manipulate ratings, or accept payment to do so;
• abuse the return, refund or coupon systems, including through duplicate accounts;
• upload malware, or anything designed to disrupt the Platform or its users.

14. Intellectual property

The HeStylz name, logo, app, website, design, text and software are owned by HeStylz Retail Private Limited or its licensors and are protected by intellectual property law. Product images and brand names belong to their respective owners and are used on the Platform to identify the goods offered for sale.

You are granted a limited, personal, non-transferable, revocable licence to use the Platform for shopping. Nothing here transfers ownership of anything to you.

If you believe content on the Platform infringes your rights, write to gmb.hestylz@gmail.com with the details and proof of ownership, and we will investigate.

15. Suspension & termination

We may suspend or terminate your access — with notice where practicable, and immediately where the risk requires it — if you breach these terms, if your account is used fraudulently, or if we are required to do so by law.

You may stop using the Platform at any time and delete your account. Any order already placed continues to be governed by these terms, and sections that by their nature survive (payments owed, liability, governing law) continue to apply after termination.

16. Disclaimers

The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free or free of defects, and we may change, suspend or withdraw any feature.

Nothing in these terms excludes any right you have as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be contracted out of.

17. Limitation of liability

To the maximum extent permitted by law, HeStylz Retail Private Limited is not liable for indirect, incidental, special or consequential losses, or for loss of profit, goodwill or data, arising from your use of the Platform.

Where we are found liable in connection with an order, our aggregate liability is limited to the amount you paid for that order.

18. Indemnity

You agree to indemnify HeStylz Retail Private Limited, its officers and employees against claims, damages and reasonable legal costs arising out of your breach of these terms, your misuse of the Platform, or content you posted.

19. Governing law & disputes

These terms are governed by the laws of India. Subject to the grievance process below, the courts at the location of our registered office have exclusive jurisdiction over any dispute.

Before going to court, please raise the matter with our grievance officer at gmb.hestylz@gmail.com. Most disputes are resolved there — details on the contact page.

20. Changes to these terms

We may update these terms as the Platform and the law change. The Last updated date at the top of this page reflects the current version, and material changes are notified in the app or by email before they take effect. Continuing to use the Platform after that means you accept the revised terms.

21. Contact

HeStylz Retail Private Limited
Support: gmb.hestylz@gmail.com
Grievances: gmb.hestylz@gmail.com